ALL INTERNATIONAL ORDERS ARE SHIPPED WITH FEDEX. DELIVERY USUALLY TAKES 4 TO 6 BUSINESS DAYS AFTER YOUR ORDER HAS BEEN PROCESSED. PLEASE NOTE THAT DELIVERY TIMES MAY VARY DEPENDING ON THE DESTINATION COUNTRY AND CUSTOMS CLEARANCE.

AT THIS TIME, PALMACEA DOES NOT OFFER FREE SHIPPING. SHIPPING COSTS VARY BY DESTINATION CITY AND COUNTRY AND WILL BE CALCULATED AT CHECKOUT.

YES. IF THE EXCHANGE IS NOT RELATED TO A QUALITY ISSUE (SUCH AS WRONG SIZE OR PREFERENCE), YOU MAY RETURN THE ITEM USING THE CARRIER OF YOUR CHOICE AT YOUR OWN EXPENSE. PALMACEA IS NOT RESPONSIBLE FOR LOST OR DELAYED SHIPMENTS ARRANGED BY CUSTOMERS. REPLACEMENT ITEMS ARE SHIPPED ONLY AFTER THE ORIGINAL PRODUCT HAS BEEN RECEIVED AND APPROVED BY OUR QUALITY CONTROL TEAM.

IF YOU RECEIVE A DEFECTIVE ITEM, PALMACEA WILL COVER THE SHIPPING COSTS FOR BOTH THE RETURN AND THE REPLACEMENT. PLEASE EMAIL INFO@PALMACEA.COM.CO WITH YOUR ORDER NUMBER, PHOTOS OF THE ITEM, AND A DESCRIPTION OF THE ISSUE. OUR QUALITY CONTROL TEAM WILL REVIEW YOUR REQUEST AND PROVIDE INSTRUCTIONS.

TO REQUEST A REFUND, PLEASE EMAIL INFO@PALMACEA.COM.CO WITH YOUR ORDER NUMBER, PHOTOS OF THE ITEM, AND THE REASON FOR YOUR REQUEST. REFUNDS ARE ISSUED ONLY AFTER THE RETURNED ITEM HAS BEEN RECEIVED AND APPROVED BY OUR QUALITY CONTROL TEAM. ALL REFUNDS ARE PROCESSED THROUGH THE ORIGINAL METHOD OF PAYMENT.

ALL RETURNS AND EXCHANGES MUST BE SENT TO:

PALMACEA – QUALITY CONTROL

CRA 10 #80-12, BOGOTÁ, COLOMBIA

CONTACT: +57 350 674 0964

EMAIL: INFO@PALMACEA.COM.CO

PLEASE NOTE: ITEMS MUST BE NEW, UNWORN, UNWASHED, WITH TAGS AND HYGIENIC LINERS INTACT.